Shipping Policy

Last Updated: August 1, 2026

At HELIX, we are committed to processing and shipping every order as quickly, securely, and accurately as possible. Each order is carefully packed to help ensure it arrives in excellent condition.

If you have any questions regarding your shipment, please contact our support team at support@helixstrips.com.

Order Processing

Most orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During periods of increased order volume, promotional events, or circumstances beyond our control, processing times may be slightly extended. If a significant delay occurs, we will make reasonable efforts to notify you.

Shipping Destinations

HELIX currently ships within the United States only.

At this time, we do not offer international shipping.

We reserve the right to modify our shipping destinations at any time without prior notice.

Shipping Methods

Available shipping options and estimated delivery times are displayed during checkout.

Delivery estimates begin after your order has been processed and shipped and are provided as estimates only.

Actual delivery times may vary due to factors outside of our control, including:

• Weather conditions
• Carrier delays
• High shipping volume
• Natural disasters
• Other unforeseen circumstances

HELIX cannot guarantee specific delivery dates.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear after the carrier receives your package.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

HELIX is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping information.

If you notice an error after placing your order, please contact support@helixstrips.com immediately.

While we will make every reasonable effort to update your information, we cannot guarantee address changes once an order has entered fulfillment or has been shipped.

Lost or Delayed Shipments

If your shipment appears significantly delayed or lost, please contact our support team.

We will gladly assist in working with the shipping carrier to investigate the shipment and help determine the best resolution.

While HELIX is committed to assisting our customers, we cannot guarantee carrier delivery performance once a package has been accepted by the shipping carrier.

Delivered Packages

If tracking indicates your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.
• Asking household members or neighbors.
• Contacting the shipping carrier directly.

If you are still unable to locate your package, please contact us and we will assist you in investigating the shipment.

Damaged Shipments

If your order arrives damaged, please notify us within 72 hours of delivery.

Please email support@helixstrips.com and include:

• Your order number
• A brief description of the issue
• Clear photographs of the shipping box
• Clear photographs of the damaged product(s)

Our team will review your claim promptly and work toward an appropriate resolution.

Returned or Undeliverable Packages

Orders returned because of:

• Incorrect shipping information
• Refused delivery
• Failure to receive the shipment
• Undeliverable addresses

may require additional shipping charges before they can be reshipped.

If a refund is issued for an undeliverable shipment, shipping charges and any carrier fees incurred by HELIX may be deducted from the refund where permitted by law.

Research Use Only Products

All HELIX products are sold strictly for Research Use Only (RUO).

Customers are responsible for ensuring they may legally purchase, possess, and receive Research Use Only products within their jurisdiction.

HELIX reserves the right to refuse or cancel any order that may violate applicable laws or regulations.

Shipping Restrictions

HELIX reserves the right to refuse shipment or cancel orders if we reasonably believe:

• The order violates applicable laws or regulations.
• Fraudulent activity is suspected.
• Payment cannot be verified.
• The order presents an unreasonable shipping risk.

Questions?

If you have any questions regarding shipping or an existing order, our team is happy to help.

HELIX
Email: support@helixstrips.com

We strive to respond to all inquiries within 1–2 business days.